:: Honey-BeBe ::


	Terms & Conditions of our services
	STANDARD TERMS AND CONDITIONS FOR THE SALE OF GOODS AND SUPPLY OF SERVICES BY EXCEL ELEGANT LTD. The following terms and conditions govern any contract for sale that we enter into with you. Please read these terms and conditions carefully. 1. Definitions In these Conditions: HBB means Honey-bebe " You" means the person, firm or company who accepts a quotation of HBB for the supply of our Services and/or the sale of our Goods or whose order for the same is accepted by HBB " the Conditions" means the standard terms and conditions of sale set out in this document and (unless the context requires otherwise) includes any special terms and conditions agreed in writing between You and HBB. "the Contract" means the contract for the purchase and sale of HBB Goods and or the supply under these Conditions. "the Delivery Address" means the place specified by You to which the Goods are to be delivered. "the Goods" means the goods (or any part of the goods) referred to in the quotation provided to You or in the order placed by You to be sold by HBB in accordance with these Conditions. the Services means the service or services specified in HBB's sales literature to be supplied to You by HBB in accordance with these Conditions. 2. Basis of the contract 2.1 HBB submits all quotations and price lists and accepts all orders subject to the following Conditions. These Conditions apply to all contracts for goods supplied or work done by HBB, their employees or agents to the exclusion of any other terms and conditions. 2.2 Usually You will have made the initial enquiry with HBB and HBB shall respond with an honest assessment of the task at hand, and inform You quickly whether it is within HBB's realm of expertise or not. 2.3 Once You have provided HBB with sufficient information, HBB shall give You a quotation of the costs of the Goods or Services (including delivery within the HK). The Contract becomes effective when You accept the quotation. 2.4 No variation of these conditions shall be binding unless agreed in writing. 3. Orders and Specifications 3.1 The quantity, and description of the Goods and/or Services shall be as specified in the order placed by You and accepted by HBB. 3.2 Any change in the quantity or description shall require the agreement of both parties and may involve an adjustment in the price. 3.3 No order which has been accepted by HBB may be cancelled by You except with the agreement in writing of HBB on the terms that You shall indemnify HBB in full against all loss, costs (including the costs of all labour and materials used), damages, charges and expenses incurred by HBB as a result of the cancellation. 3.4 HBB's Goods are made to Your specific order and HBB will always endeavour to ensure that the Goods requested are suitable for Your needs prior to accepting an order. HBB have a wide range of literature and a website where many of the Goods can be viewed prior to purchase. 4. Price 4.1 The price of the Goods shall be the price listed in HBB's published price list current at the date HBB accept Your order or such other price as may be agreed in writing by HBB and You. In the case of error, HBB reserves the right to change the price. 4.2 The price is exclusive of any applicable value added tax, sales or taxes of a similar nature which are imposed by any competent fiscal authority in respect of the Goods, which You shall be additionally liable to pay HBB. 4.3 In addition to the invoiced price of the Goods You will be liable for all import duties applicable in Your location. 4.4 Prices for Goods to be delivered to a Delivery Address within the HK include the cost of delivery. You will be notified of the price of delivery to Delivery Addresses outside of the HK and payment will be requested from You in advance of the Goods being delivered. 5. Terms of Payment Casting Products 5.1 Unless otherwise agreed, payment in full for HBB casting products or services becomes due from You at the time of the casting appointment when HBB will provide You with an invoice. Plated Products 5.2 Unless otherwise agreed, payment in full for plated products becomes due at the time You submit the item to be plated to HBB. Pre-made Products 5.3 Payment in full for all pre-made products becomes due at the time you place Your order. 6. Delivery 6.1 You will be given an estimate of the delivery date at the time HBB accept Your order. HBB will use their best endeavours to meet any delivery deadline specified by You but all delivery times offered by HBB are to be treated as best estimates and no penalty can be accepted for non compliance with them. 6.2 If unforeseen circumstances arise, which prevent HBB from meeting a delivery deadline specified by You, HBB shall notify You as soon as reasonably possible with as much advanced notice as circumstances allow. 6.3 Delivery of the Goods shall be made by HBB using a courier or postal service of HBB's choice. 7. Damaged Goods & Returns 7.1 Many of HBB's Goods are made of materials, such as glass, which may be damaged if not handled with care. HBB packages all Goods with protective packaging to minimise the risk of damage during transport. 7.2 If any Goods received by You are in an unsatisfactory condition the following courses of action must be taken: 7.2.1 If the outer packaging is visibly damaged, then the Goods should be signed for only after You have noted that the packaging has been damaged. 7.2.2 If the Goods are found to be damaged after unpacking, You must inform HBB immediately, who shall arrange with You for the Goods to be returned to HBB. 7.2.3 HBB shall bear no liability to You for damage which is not reported to them within 24 hours of You receiving the Goods. 7.2.4 Any returns made to HBB for any reason, at anytime, must be packaged in the original packaging, or its direct equivalent and transported by a courier or postal service chosen by HBB. 8. Risk and Property 8.1 Ownership of the Goods and risk of damage to or loss of the Goods shall pass to You on delivery. 8.2 Ownership of the original moulds used to produce casting Goods remains with HBB. 9. Warranties and liability 9.1 HBB take pride in the quality of their Goods and warrants to You that the Goods: 9.1.1 will be of satisfactory quality; 9.1.2 will be free from defects in materials and workmanship; and, 9.1.3 will correspond with Your reasonable specification. 9.2 If You notify HBB that You are not satisfied with the quality of the Goods, HBB shall discuss with You the reason for any dissatisfaction. If it is agreed that the Goods are not of satisfactory quality, then HBB shall arrange for the Goods to be returned and shall either, replace the Goods with Goods of satisfactory Quality or (at theiroption), shall credit You with the price of the Goods. 9.3 HBB stands by its products which are handcrafted and unique to each customer order. HBB shall endeavour to ensure that You are completely satisfied with the Goods. However, complaints about the Goods which relate to matters other than the satisfactory quality of the Goods, shall not entitle You to either replacement Goods or the return of the price of the Goods unless expressly agreed in writing by HBB. 9.4 Glass casts may contain unique internal features such as swirls, clouding and small air bubbles. These are the natural result of the glass casting process and are not caused by a defect in either the materials or workmanship. HBB shall provide You with samples of glass casts in advance of You placing Your order. These markings will not render the Goods of unsatisfactory quality nor entitle You to either replacement Goods or the return of the price of the Goods unless expressly agreed in writing by HBB. 9.5 HBB shall indemnify You against all liability and losses awarded against or incurred by You which result from any breach of warranty given by HBB provided, that total liability of HBB shall in no circumstances exceed the price of the Goods. 9.6 Neither HBB nor You shall be liable to the other nor deemed to be in breach of the Contract by reason of any delay in performance or any failure to perform, any of its obligations in relation to the Contract, if such delay or failure was beyond HBB's or Your control. Examples of causes beyond either party's reasonable control include: 9.6.1 Act of God, explosion, flood, tempest, fire or accident; 9.6.2 War or threat of sabotage, insurrection, or civil disturbance; and, 9.6.3 Acts, restrictions, bye-laws, prohibitions or measures of any kind or part of any governmental, parliamentary or local authority. 10. Aftercare HBB are happy to advise or assist with any subject relating to the correct usage, cleaning, storage or repair of any of its Goods. 11. Governing Law This agreement and the performance of both parties shall be governed by HKGSAR law. 12. Indemnity (Third Parties) You shall indemnify HBB against all claims made against HBB by a third party in respect of Goods and Services supplied by HBB. 13. Severability If any part of these terms and conditions is found to be illegal, void, or unenforceable for any reason, then such clause or section shall be severable from the remaining clauses and sections of these terms and conditions which shall remain in force.
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